Service Now Lead Developer Architect – HRSD

Ver oferta

Project

This company is a leading MedTech. Their portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. With their strengths in patient twinning, precision therapy, as well as digital, data, and artificial intelligence (AI), they are well-positioned to take on the biggest challenges in healthcare. They will continue to build on these strengths to help fight the world’s most threatening diseases, improving the quality of outcomes, and enabling access to care.


 


They are looking for a ServiceNow Architect / Lead Developer to provide professional services to lead the implementation of the ServiceNow HR Service Delivery module of a cross-functional platform to support the needs of the internal Client.

Role

  • Completes all special projects and other duties as assigned.
  • Work closely with on-shore, near-shore, and off-shore teams on coordination of monthly releases and implementation.
  • Completes all responsibilities as outlined in the annual Performance Plan.
  • Maintain current knowledge of ServiceNow product offerings and other supporting technologies.
  • Provide appropriate IT associates with technical training, support, and secondary documentation for ServiceNow applications.
  • Must be able to perform duties with or without reasonable accommodation.
  • Researches technical issues using websites, vendor support procedures, and other troubleshooting methods.
  • Consult customers on industry and ServiceNow best practices.
  • Prepare client-facing and internal deliverables that are technology related.
  • Lead workshops to gather business/technical user stories.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Coordinate and solve complex technical data and transformation issues.
  • Service Catalog structuring and Widget development.
  • Expertise in complex integration development (SSO, LDAP, REST/SOAP Web Services, JDBC connections)
  • Completes all responsibilities as outlined as part of the performance expectation.
  • Maintain current knowledge of ServiceNow product offerings and other supporting technologies.
  • Consult customers on industry and ServiceNow best practices.
  • Prepare internal stakeholder and internal deliverables that are technology related.
  • Lead workshops to gather business/technical user stories.

Qualifications

  • Excellent and broad knowledge of ServiceNow, in particular, the HRSD module and Employee Service Center.
  • Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting
  • Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service Management platform.
  • Prepare and implement all deliverables for processes and workflow design
  • Candidate must be able to handle a fast-paced environment and multitask.
  • Minimum 8 years of experience as a key technical resource leading the development of solutions in client environments.
  • Experience with Microsoft Windows and Linux administration.
  • Demonstrated experience in technical consulting roles and client-facing.
  • Proficiency with web APIs, Data Integrations/ETL, and Relational Databases.
  • Quick learner that can adapt to a fast-paced, ever-changing environment.
  • Minimum 5 years of ServiceNow implementation experience in a client consulting environment.
  • Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity.
  • Bachelor’s Degree in Computer Science, Computer Engineering, or a closely related field.
  • Self-directed and able to manage changing priorities.
  • Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards.
  • Proven record of successfully managing business relationships.
  • Excellent understanding of emerging service delivery solutions, technologies, and methodologies.


Certifications


 


  • ServiceNow Certified System Administrator (*Mandatory)
  • Certified Implementation Specialist – HR Service Delivery (*Mandatory)
  • ServiceNow Micro Certification – IntegrationHub (Preferred)

What they offer

  • Healthcare benefits (medical, dental, vision)
  • 20 days of paid time off, plus nine company-designated holidays and two personal holidays
  • Life insurance covered by the company
  • Long-term and short-term disability plans covered by the company
  • 401(k) plan with up to six percent company match
  • Tuition reimbursement
  • Career development plans
  • Commuter benefit program
  • Financial planning program

Skills:

ServiceNow

HRSD

Relational DB

Ventajas:

Seguro médico La empresa ofrece o financia un seguro de salud, además del reglamentario.

Remote friendly Libertad para trabajar algunos días de la semana desde casa.

 

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