Project
Role
- Completes all special projects and other duties as assigned.
- Work closely with on-shore, near-shore, and off-shore teams on coordination of monthly releases and implementation.
- Completes all responsibilities as outlined in the annual Performance Plan.
- Maintain current knowledge of ServiceNow product offerings and other supporting technologies.
- Provide appropriate IT associates with technical training, support, and secondary documentation for ServiceNow applications.
- Must be able to perform duties with or without reasonable accommodation.
- Researches technical issues using websites, vendor support procedures, and other troubleshooting methods.
- Consult customers on industry and ServiceNow best practices.
- Prepare client-facing and internal deliverables that are technology related.
- Lead workshops to gather business/technical user stories.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Coordinate and solve complex technical data and transformation issues.
- Service Catalog structuring and Widget development.
- Expertise in complex integration development (SSO, LDAP, REST/SOAP Web Services, JDBC connections)
- Completes all responsibilities as outlined as part of the performance expectation.
- Maintain current knowledge of ServiceNow product offerings and other supporting technologies.
- Consult customers on industry and ServiceNow best practices.
- Prepare internal stakeholder and internal deliverables that are technology related.
- Lead workshops to gather business/technical user stories.
Qualifications
- Excellent and broad knowledge of ServiceNow, in particular, the HRSD module and Employee Service Center.
- Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting
- Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service Management platform.
- Prepare and implement all deliverables for processes and workflow design
- Candidate must be able to handle a fast-paced environment and multitask.
- Minimum 8 years of experience as a key technical resource leading the development of solutions in client environments.
- Experience with Microsoft Windows and Linux administration.
- Demonstrated experience in technical consulting roles and client-facing.
- Proficiency with web APIs, Data Integrations/ETL, and Relational Databases.
- Quick learner that can adapt to a fast-paced, ever-changing environment.
- Minimum 5 years of ServiceNow implementation experience in a client consulting environment.
- Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity.
- Bachelor’s Degree in Computer Science, Computer Engineering, or a closely related field.
- Self-directed and able to manage changing priorities.
- Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards.
- Proven record of successfully managing business relationships.
- Excellent understanding of emerging service delivery solutions, technologies, and methodologies.
- ServiceNow Certified System Administrator (*Mandatory)
- Certified Implementation Specialist – HR Service Delivery (*Mandatory)
- ServiceNow Micro Certification – IntegrationHub (Preferred)
What they offer
- Healthcare benefits (medical, dental, vision)
- 20 days of paid time off, plus nine company-designated holidays and two personal holidays
- Life insurance covered by the company
- Long-term and short-term disability plans covered by the company
- 401(k) plan with up to six percent company match
- Tuition reimbursement
- Career development plans
- Commuter benefit program
- Financial planning program
Skills:
ServiceNow
HRSD
Relational DB
Ventajas:
Seguro médico La empresa ofrece o financia un seguro de salud, además del reglamentario.
Remote friendly Libertad para trabajar algunos días de la semana desde casa.